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Elisabeth Stahl on Benchmarking and IT Optimization

Posts Tagged ‘Cognitive

Embracing the Cognitive World Every Day with IBM Systems

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OK, so it was time. I didn’t have an excuse anymore. That I had a report due at work, or that the holidays were coming, or that I had to go to the dentist.

It was finally time to do something that I had avoided for almost a year. Something that was even worse, if you can believe it, than preparing my taxes. It was time to make the dreaded updates to my insurance policy.

These were not the sort of quick changes that I could easily do online or rapidly with a phone call. These were excruciatingly detailed updates to all of my policies–home, auto and personal. They came with multiple liabilities, multiple schedules and multiple riders. I would need to block out many hours of the day for this one. And suffer the nightmare involved in these complex negotiations with my insurance agent to hedge against the risk of an ugly, contingent, uncertain loss.

As it turned out, my foray into policy updates ended up taking weeks, not hours. The complexity of the millions of arcane rules around these types of policies is mind-boggling. Are you living in the state of Ohio with 3 1/2 baths? How many boats do you own? Gosh forbid you have any male teenage drivers. Or a dog.

But this very situation is actually a typical everyday situation where cognitive computing can really shine . . .

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Written by benchmarkingblog

March 2, 2016 at 11:06 am

Posted in Cognitive, Watson

Tagged with ,

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